How can we help?
Quick answers about buying, downloads, refunds, Pro, gift cards and selling.
40 answers in 11 topics
Buying and payment
How do I buy an asset?
Log in with Discord, then press Buy now on an asset or add a few to your cart (up to 10 at once). At checkout we make a secure payment link just for you.
Pay in the tab that opens. The checkout page turns green by itself when the payment is in, and your files are ready right away.
Which payment methods can I use?
Card, Apple Pay, Google Pay and more, through Stripe. All prices are in US dollars, and the price at checkout is what you pay. We never see your card details.
Why do I need to log in with Discord?
Your Discord account is your account here. It keeps your purchases, library, tickets and Pro in one place, also when you bought in our Discord server. We do not get your Discord password or email address.
Do I get a discount when I buy more?
Yes. Your cart gets a bundle discount: 2 assets 5% off, 3 assets 10% off and 5 assets 20% off. Assets that are already on sale keep their sale price; the bundle discount goes on the others.
How do discount codes work?
Type the code at checkout. One code per order, and it does not stack with a sale. If your cart also has a bundle discount, the higher discount counts. Codes have no cash value.
My payment link expired. Was I charged?
No. Nothing is charged when a link runs out. Open your cart and start a new checkout.
I paid, but something looks wrong.
If the amount does not match or finishing the order fails, the checkout page says we are checking your payment and our team is alerted. You can also open an order ticket and we sort it out.
Downloads and files
Where do I find my files?
In My library. Every asset you own has a download button there: bought on the website or in Discord, Pro claims, rewards and gifts.
My download link stopped working.
Download links work for 2 hours, to keep the files safe. Press download in My library again for a fresh link, as often as you need.
How do I get updates of an asset I own?
When an asset gets an update it shows Updated in the shop and a What's new note on its page, and you get a DM. Download it again in My library for the new files.
How do I put an asset in my game?
Model files (.rbxm) go in with a right-click in the Explorer of Roblox Studio and Insert from File. Place files (.rbxl) open as their own place in Roblox Studio.
Rather have us do it? Add "Put it in my game" at checkout for $6.95 and our team installs it for you.
Using assets
Can I use assets in a game that earns Robux?
Yes. You can use what you buy in your own Roblox experiences, also ones that earn Robux, and you can change, recolor and combine it with your own work.
It says I am blocked. What now?
A blocked account cannot buy, claim or open tickets, but your library and downloads keep working. If you think it is a mistake, contact a staff member in our Discord server.
Refunds and the guarantee
What if an asset does not work?
Every asset is checked before it goes in the shop. If it still does not work the way the listing says, open a guarantee ticket within 14 days of buying. We try to fix it within 48 hours, and if we cannot, you get your money back.
Read the full money-back guarantee.
Can I get a refund if I changed my mind?
Not after you downloaded the files, since you keep them. Problems caused by your own edits or other scripts in your game are not covered either. Your legal rights as a consumer always stay.
What about a chargeback?
Please talk to us first in a ticket, we solve most things fast. A chargeback on an order that was delivered can get your account blocked.
Pro membership
What do I get with Pro?
5 assets every month (any asset in the shop, partner assets too), a free game review and a free custom order once a month, a free gameplay trailer after 6 months, and your tickets are answered first.
See Pro.
How much is Pro?
$24.95 a month or $249 a year. Right now the first members pay a founders price of $19.45 for as long as they stay.
Do unused claims carry over?
No. Your claims reset every month on the day you joined. Claim with the Claim free with Pro button on an asset or in your cart.
Can I cancel Pro?
Yes, any time. Pro renews by itself and keeps running until the end of the period you paid for. Assets you claimed stay yours. Need help with it? Open a Pro ticket.
Gift cards and store credit
Which gift cards are there?
$5, $10, $25, $50, $100, $250 and $500. The code works once, never expires and is store credit for any asset. The code shows right after paying and comes by DM. Buy a gift card.
How do I redeem a gift card?
Log in and enter the code on the redeem page. The credit is added to your account right away.
How do I use my store credit?
It is used by itself when you check out your cart, and you can choose not to use it. At least $0.50 of every order is paid with your payment method.
Do I get something for inviting friends?
Yes. Share your link from Invite friends. Your friend gets 10% off their first order, and you get $2.00 store credit when they buy (orders from $5.00). Only new customers count.
Custom orders and services
Can you make an asset just for me?
Yes. Tell us what you need on the custom order page. We reply in your ticket with a price and a delivery time, usually within a day. Asking is free, and you only pay when you agree. Your files arrive in the ticket.
Which services do you offer?
Game Review ($19.95), Logo & Banner Pack ($24.95) and Gameplay Trailer ($24.95) and the Game Launch Package ($49.95, ready within 3 days). Order them on the services page; your order ticket opens after paying.
Can it go faster?
Yes, most services have express: ready within 6 hours for a small extra fee. The time starts once we have everything we need from you, and if we are late you get the express fee back.
Selling with us
Can I sell my assets here?
Yes. Send your asset in on Sell with us. Our team checks the quality and safety and sets the price with you.
How much do I earn?
You keep most of every sale, and your share grows with your orders: Starter 70%, Rising 75% from 25 orders and Elite 80% from 75 orders.
How do payouts work?
Request a payout in your partner dashboard from $50.00, by PayPal, bank transfer, crypto or another way you agree on with us. You get a DM when it is sent. Taxes on your earnings are your own.
Account and messages
How do I choose which DMs I get?
On Notifications you turn every kind of DM on or off. Ticket, payout and partner messages always come.
Can I get emails instead?
Yes, if you want them. Turn on emails for ticket replies, orders and gift cards, and asset updates on Notifications. You confirm your address once, and you can stop them any time.
Can I make my profile private?
Yes, in your account settings.
How do I see or delete my data?
Open a ticket and ask. We answer within a month. Read what we keep in the Privacy Policy.
Deals
What is the Deal of the Day?
One asset 30% off for 24 hours, every day at 18:00 (Amsterdam time). Find it on Deals.
How do mystery boxes work?
Light $4.99 (worth $12.00, 2+ assets), Medium $9.99 (worth $30.00, 3+ assets) and XXL $19.99 (worth $75.00, 6+ assets). A box only has assets you do not own yet.
Can I get told when an asset gets cheaper?
Yes. Add it to your wishlist and you get a DM when the price drops.
Contact
How do I reach your team?
Open a ticket on the website. Our team replies in the ticket and you get a Discord DM when they do. You can also ask in our Discord server.
How many tickets can I open?
Up to 3 at the same time. Close one you do not need anymore to open a new one.
Still stuck?
Ask our team. We reply in your ticket and send you a Discord DM, so you never miss it.